Effective Date: September 21, 2026
1. Introduction and Company Information
This Privacy Policy explains how CanLearn Spanish Education Inc. collects, uses, discloses, stores, and protects personal information when you visit our website, contact us, register for Spanish-learning services, enroll in classes, purchase products or services, or otherwise interact with us.
CanLearn Spanish Education Inc. operates as a Spanish-learning education provider in Canada and is committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy laws.
Contact details:
- Company: CanLearn Spanish Education Inc.
- Address: Unit 204, 123 Main Street, Spanish, ON P0P 2B0, Canada
- Email: [email protected]
- Phone: +1 (705) 781-9643
2. Data Collection and Processing
We collect personal information that is reasonably necessary for the operation of our Spanish-learning services, website, and customer support functions. The types of information we may collect include:
- Identity and contact information: name, email address, phone number, mailing address, and account credentials.
- Education and service information: language level, course preferences, class enrollment details, attendance records, assignments, feedback, and learning progress.
- Payment and transaction information: billing details, payment confirmations, and related transaction records. We do not intentionally store full payment card details unless required through a secure payment processor.
- Communications: messages, inquiries, support requests, and correspondence with us.
- Technical and usage data: IP address, browser type, device information, pages visited, timestamps, cookies, analytics data, and interaction data collected through our website or digital learning tools.
- Optional information: any additional information you choose to provide, such as learning goals, preferred schedule, or accessibility needs.
We generally collect personal information directly from you, but we may also collect it from authorized representatives, payment processors, service providers, learning platforms, analytics providers, or publicly available sources where permitted by law.
We limit collection to what is necessary for identified purposes and strive to keep personal information accurate, complete, and up to date.
3. Purpose of Data Processing
CanLearn Spanish Education Inc. processes personal information for the following purposes:
- to provide Spanish-learning classes, tutoring, educational resources, and related services;
- to create and manage customer and student accounts;
- to assess language level, customize learning experiences, and track progress;
- to process payments, invoices, refunds, and financial administration;
- to communicate with you about enrollments, schedules, service updates, support requests, and important notices;
- to send administrative or service-related emails and, where permitted, marketing communications;
- to improve our website, educational offerings, teaching methods, and customer experience;
- to detect, prevent, and investigate fraud, misuse, security incidents, or violations of our terms;
- to comply with legal obligations, regulatory requirements, and lawful requests;
- to maintain internal records, auditing, reporting, and business operations.
We will not use personal information for purposes that are incompatible with those described above without obtaining consent or as otherwise permitted by law.
4. Legal Basis for Processing
Under Canadian privacy law, we generally rely on one or more of the following grounds to process personal information:
- Consent: where you have given express or implied consent for specific purposes, such as enrolling in classes, subscribing to communications, or using certain website features;
- Contractual necessity: where processing is required to provide services you request, manage your account, or fulfill our contractual obligations;
- Legitimate business purposes: where processing is necessary for reasonable business operations, provided such purposes are appropriate and balanced against your privacy interests;
- Legal and regulatory compliance: where processing is required to comply with applicable laws, tax rules, recordkeeping obligations, or lawful requests from public authorities.
Where consent is the basis for processing, you may withdraw that consent as described below, subject to legal or contractual restrictions and reasonable notice.
5. Data Sharing and Third Parties
We do not sell personal information. We may share personal information in limited circumstances with trusted third parties that support our operations, including:
- Payment processors and financial service providers for billing and transaction handling;
- Website hosting, cloud storage, and IT service providers for system operation, maintenance, and security;
- Email, communication, and customer support tools used to send messages or manage inquiries;
- Analytics and website performance providers to understand usage and improve services;
- Educational technology and learning platform providers that help deliver classes, assignments, or student progress tracking;
- Professional advisers such as accountants, auditors, lawyers, or insurers;
- Government, regulatory, or law enforcement authorities when required or permitted by law.
We require third parties acting on our behalf to use personal information only for authorized purposes and to implement appropriate confidentiality and security protections.
Where third parties independently determine the purposes and means of their own processing, their privacy policies and terms may also apply.
6. Data Transfer to Third Countries
Your personal information may be stored or processed outside Canada, including in other provinces, the United States, or other countries where our service providers or educational platforms operate. As a result, it may be subject to the laws of those jurisdictions and accessible to courts, law enforcement, or regulatory authorities in those locations.
We take reasonable steps to ensure that cross-border transfers are protected by contractual, organizational, and technical safeguards appropriate to the sensitivity of the information. However, no method of transmission or storage is completely secure.
7. Storage Duration
We retain personal information only as long as necessary for the purposes for which it was collected, or as required by law. The retention period depends on the type of information and the context in which it was collected.
- Account and enrollment records: retained for the duration of the relationship and for a reasonable period afterward for administrative and legal purposes;
- Transaction and financial records: retained in accordance with tax, accounting, and business recordkeeping obligations;
- Communications and support records: retained as needed to address inquiries, maintain service history, or resolve disputes;
- Technical logs and analytics data: retained for operational, security, and performance analysis purposes for a limited period.
When personal information is no longer required, we will delete, anonymize, or securely destroy it in accordance with our retention practices and applicable law.
8. User Rights
Subject to applicable law, you may have the following rights regarding your personal information:
- Access: request confirmation of whether we hold personal information about you and obtain a copy of it;
- Rectification: request correction of inaccurate or incomplete information;
- Erasure: request deletion of personal information in appropriate circumstances;
- Restriction: request that we limit certain processing activities in appropriate circumstances;
- Data portability: request a copy of certain information in a structured and commonly used format, where applicable;
- Objection: object to certain processing based on legitimate interests or to direct marketing, where applicable.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding. In some cases, we may be unable to fulfill a request where permitted or required by law, for example to comply with legal obligations or protect the rights of others.
9. Withdrawal of Consent
Where we rely on your consent to process personal information, you may withdraw that consent at any time by contacting us. Withdrawal of consent will not affect the lawfulness of processing conducted before the withdrawal.
Please note that if you withdraw consent for certain processing, we may no longer be able to provide some services, features, or communications. We will explain any consequences where relevant.
10. Right to Complain
If you have questions or concerns about our privacy practices, we encourage you to contact us first so that we can attempt to resolve the issue promptly.
You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, with a provincial privacy regulator if you believe your privacy rights have been violated.
We will cooperate with any lawful investigation and respond to complaints in accordance with applicable privacy requirements.
11. Data Security
CanLearn Spanish Education Inc. uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, loss, or destruction. These measures may include:
- access controls and authentication procedures;
- encryption or secure transmission methods where appropriate;
- restricted employee access based on business need;
- staff confidentiality obligations and privacy training;
- monitoring and security tools to detect suspicious activity;
- secure storage and retention practices.
While we take precautions to protect personal information, no security system can guarantee absolute protection. You are responsible for maintaining the confidentiality of any account credentials and notifying us promptly of any suspected unauthorized access.
12. Contact Information
If you have any questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact:
- CanLearn Spanish Education Inc.
- Address: Unit 204, 123 Main Street, Spanish, ON P0P 2B0, Canada
- Email: [email protected]
- Phone: +1 (705) 781-9643
13. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs. When we make material changes, we will post the revised version on our website and update the effective date above, and we may provide additional notice where required by law.
Your continued use of our services after any update becomes effective indicates your acknowledgment of the revised Privacy Policy, to the extent permitted by law.
By using the services of CanLearn Spanish Education Inc., you acknowledge that you have read and understood this Privacy Policy.